Support
Need help with the Ashwa app or dashboard? Reach us directly, or check the common questions below.
Contact us
- Email: hello@ashwa.io
- Phone: +91 6263441130
- Office: Raipur, Chhattisgarh, India
Include your organization code, the vehicle plate number and a screenshot if you can.
Common questions
- Where do I get my organization code, username and password?
- From your organization's Ashwa administrator. Ashwa accounts are created by organizations; there is no public sign-up.
- I forgot my password.
- Ask your organization's administrator to reset it, or email us from the address on your account.
- A vehicle shows an old position or is marked offline.
- The tracking device has not reported recently. Common causes are no mobile network, the vehicle's power being off, or a device fault. If it continues, contact us with the vehicle's plate number.
- The trip history for a day is empty.
- Pick the date again from the calendar on the vehicle map. If the vehicle moved that day and nothing shows, contact us with the plate number and date.
- How do I delete my account?
- Follow the steps on the Delete Account page. Delete Account